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Info F.A.Q's
Info F.A.Q's 
F.A.Q.s | |
Questions:
How can I pay for my orders?
How do I make a payment via Paypal?
How does Pirate Jack ship?
When can I expect to receive my order?
What should I do upon receipt of a Pirate Jack shipment?
What time frame do I have to report a shortage or a claim?
I ordered the wrong part can I exchange it?
Does Pirate Jack offer a part warranty?
| Questions and Answers | |
| How can I pay for my orders? | |
 | Pirate Jack accepts bank checks, Mastercard, Visa, Paypal, money orders, and wire transfers. Please send paypal payments to pirate@piratejack.net. |
| How do I make a payment via Paypal? | |
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| How does Pirate Jack ship? | |
| Pirate Jack ships via UPS Ground for North American shipments and UPS World Expedit for shipping abroad. |
| When can I expect to receive my order? | |
| Pirate Jack strives to ship all orders in 3 business days (add time for disc brake kit orders). After the three day processing time it then depends on your location. For your convenience UPS ship times from Pirate Jack HQ are listed below.
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| What should I do upon receipt of a Pirate Jack shipment? | |
| Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damage, or other destruction must be made by you with the carrier. Save all boxes and packing materials, as the carrier may want to inspect it. We apologize for this inconvenience - but this is a UPS shipping policy. Any shortages not the fault of the carrier must be reported within 10 days of receiving the order. No exceptions apply. |
| What time frame do I have to report a shortage or a claim? | |
| Any Shortages or Claims must be reported within 10 days. All returns must be accompanied by a copy of the original invoice. No returns accepted after 30 days. No returns on special orders, electrical parts, installed or altered parts. A 20% restocking fee applies to correctly shipped items that are returned within 30 days. Restocking fee will be waived if return is accompanied by a new order with a value of $25.00 more than the returned order. NO EXCEPTIONS!! |
| I ordered the wrong part can I exchange it? | |
| Yes, we offer our customers a free exchange for a period of 30 days from date of purchase only if parts have not been used. Parts that have been painted, marked, altered in any way (studs or rods being cut) or if any piece is missing (check valve or boots) parts will not be accepted for exchange. We will exchange parts for parts and all exchanges must be accompanied by an original invoice and tagged with a reason for the return. |
| Does Pirate Jack offer a part warranty? | |
|  All Pirate Jack products are guaranteed for ONE YEAR from the date of purchase, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. At our discretion, we will repair or replace any product found to be defective subject to our inspection and approval. Customer will be responsible for return shipping unless otherwise notified.
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